(+45) 41 40 30 30 info@n-lock.com
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Terms & Conditions

LOCATION

We are located in Denmark:
Lilleoevej 19
4220 Korsoer
Denmark
(+45) 41 40 30 30

DELIVERY / SHIPPING

We ship from Denmark every day. However, you can also pick the product at our address.

DELIVERY TIME

Delivery takes between 2 and 6 business days within Europe. For other locations it might take up to 15 business days.

Terms and Conditions

Liability

Any transaction at n-lock.com, will only be possible if the user agrees to the terms and conditions, applicable for transactions at n-lock.com.
To make a purchase at n-lock.com, the user must be 18 years old.
N-Lock.com cannot be held responsible for any results, which might or could occur while using n-lock.com, such as problems with the internet connection, or connectivity, including the use of not-up-to-date computers or programs.
N-lock cannot be held responsible for any problem, such as delays or virus, which could occur by using e-mail or downloads.
N-Lock.com cannot be held responsible for any error or/and inaccuracy that might or could occur while updating or uploading at n-lock.com
n-lock.com is subject to the applicable laws and product liability rules in Denmark and the EU.

ORDER CONFIRMATION AND PAYMENT

When we have received your order and payment, you will receive an online message with your order number and the total order amount. Payment can be made with Dankort, VISA, Master or Visa Electon. There is no charge for online payments at n-lock.com
The amount will be charged, when the products are shipped from n-lock.com. It is not possible to deduct a greater amount than the one you have accepted during the transaction.
Reservations are made for misprints, price and exchange rate changes.
If your order contains any products that are not in stock, it will be shipped to you as soon as possible.
All products that are in stock will be sent right away. If there are any problems during the delivery of the purchase, you will be contacted.
If a question might occur, or you have any queries regarding your purchase, or products at n-lock.com, you are more than welcome to contact us.
All prices incl. VAT AND other taxes.
When you shop at n-lock.com, agreements on preselected languages is made.

DELIVERY

Delivery is normally 1-2 business days for any delivery in Denmark.
For other countries, delivery will take 3 to 5 days. Once your order has been received, you will receive a message from n-lock.com, stating when you can expect to receive your order.
Products added to the amount of any applicable shipping costs as calculated according to local jurisdiction and tariffs for shipping rates in Denmark and abroad. N-lock.com has signed an agreement with Post Nord. N-lock.com calculates shipping rates from the product and the weight of the package. The weight of the different shipments is adjusted to ensure you the cheapest and most accurate shipping costs.

INVOICE

You will receive your invoice via email. A delivery note comes with your package.

RETURN

As soon as we receive the products in original and unopened packaging, we will refund the purchase price amount to your account. It might take several days for the money to be available at your account.

SAFETY OF PURCHASE

It is completely safe to shop at n-lock.com
When you order and pay for your products at n-lock.com, all payment-transactions goes through Nets, and no data about your creditcard can be seen by n-lock.com
We use ePay as our gateway payment. ePay is PCI-certified after international standards for data protection.
Payments with credit cards occur in compliance with laws and rules for online payment in Denmark.

RETURN POLICY

If you are not satisfied with your products purchased at n-lock.com, you can return your them.
To return an item, please report N-Lock that you want to return your goods within 14 days of purchase. You will have 14 days to return your goods.
When returning, you must include a copy of the original invoice or delivery note and send us an email informing us, that the delivery is coming.
We will inspect your return goods, and if the product is in a full price resalable condition, you will receive the amount you paid within 10 days. If the product is in a condition not possible to sell at full price, we estimate the product’s value, and we will contact you for an agreement about the return amount.
The amount for the returned product will be returned to the credit card used during the purchase.

WARRANTY

With complaints regarding a product bought within 24 months of the purchase date, we ask that you send us the product for inspection and that you pay for the return shipping costs.
If we note a design error in the product, you will receive a substitute product, matching the damaged one or a newer one. 
If we, in contrast, note wear or violence performed on the product, we will return the damaged product to you and will not refund your shipping costs.
When you are returning a product, please use as many details as possible, when describing the product.
We will not accept packages sent as cash on delivery or similar. Products must always be returned in the original packaging, including customer information, receipt from the sender and shipping cost.
Text and pictures on n-lock.com may not be copied by dealers or individuals without a prior agreement with N-Lock Denmark.